Weird Problem

I'm not seeing quotation marks or apostrophes on some people's entries for some reason. It makes it very hard to read stories. I'm guessing it's maybe only posts composed in Word or maybe with a program like Semagic. It doesn't seem to be on my own posts, I can read them fine. The quotations and apostrophes look like periods or dashes. Sort of like .Jack,. The Doctor.s voice said. It's hard to read. Any suggestions on what the problem might be and/or how to fix it?

ETA: It looks like this if that helps anyone.

Excerpt is from donutsweeper's journal, a story that can be found here.